sanhokTerms of Use

When you open an account on sanhok, you agree to the terms that follow. We've written them to be clear and direct—they cover account setup, how we handle deposits and withdrawals, how bonuses work, and how we resolve disputes. These are our commitments to you as well as your responsibilities when using our platform.

Our sanhok services are available only where local law permits. We operate under the assumption that users verify their own eligibility before depositing funds or placing bets. If you are unsure whether sanhok is legal in your jurisdiction, check with local authorities or legal counsel before joining.

This document applies to all gameplay, payments, and disputes on sanhok, regardless of whether you access our platform on mobile app, web browser, or tablet.

Account Conditions on sanhok

To create a sanhok account, you must be of legal age in your jurisdiction and provide accurate information. We collect your name, date of birth, email, and phone number. You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your sanhok account, notify us immediately through our support channel.

We reserve the right to suspend or terminate any sanhok account that violates these terms or local regulations. Examples include using false identity information, attempting to manipulate games, or using our platform from a jurisdiction where it is prohibited. Account termination may result in forfeiture of your balance if we establish that the account was used fraudulently.

Verification requirement: Before your first withdrawal on sanhok, we require government-issued identification and proof of address. This Know-Your-Customer (KYC) process protects both you and our platform from fraud.

Deposits, Withdrawals, and Payments on sanhok

We accept eight payment methods on sanhok: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately for mobile wallets and typically within one to two business hours for bank transfers. We do not charge deposit fees, though your bank or wallet provider may apply their own transfer costs.

When you withdraw from sanhok, funds return to your original payment method. Withdrawal requests undergo verification to prevent fraud and money-laundering. This process typically takes a few hours during business hours; longer during peak times or holidays like Idul Fitri or Idul Adha. We notify you via email once your withdrawal is approved and processed.

mobile banking, local payment, online payment, e-wallet, mobile banking: subject to verification; withdrawals settle within minutes to hours.
local payment: subject to verification; withdrawals vary by issuing bank.
online payment, e-wallet, mobile banking, local payment: Deposits settle in 1-2 business hours; withdrawals settle in 1-2 business hours.

We do not charge withdrawal fees. Funds are transferred in full to your selected payment method. All transactions on sanhok are encrypted and logged for your protection and regulatory compliance.

Bonuses and Promotional Terms

Bonuses on sanhok are optional promotional offers. When we advertise a bonus, we publish the full terms—wagering requirements, eligible games, and withdrawal conditions—in the promotion details. You are responsible for reading and understanding these terms before claiming any bonus.

Wagering requirements specify how many times you must play through bonus funds before you can withdraw them. This requirement applies to the bonus amount only, not your original deposit. If you do not meet wagering requirements within the specified timeframe, the bonus expires and forfeits. Bonuses are non-transferable and cannot be combined with other offers unless explicitly stated.

Bonus abuse: We monitor bonus usage for patterns that suggest abuse or fraud. Rapid bonus claiming across multiple accounts, use of bonus funds for excluded games, or other suspicious behaviour may result in account suspension and bonus forfeiture on sanhok.

Game Outcomes and Disputes

Every slot game on sanhok is powered by a certified random-number generator (RNG). Outcomes are independent and unpredictable. Live-dealer games (blackjack, roulette, baccarat) are determined by the dealer's actions under strict procedural rules. If you dispute a game outcome, contact our support team with the game ID and timestamp. We have complete logs of every bet and payout and will investigate thoroughly.

If we find an error in our favour, we correct your account balance. If we find an error against us, we still correct it. Our goal is accuracy, not defending a mistake. We maintain these detailed records precisely to resolve disputes fairly.

Third-Party Services and Liability

sanhok integrates with third-party payment providers (online payment, e-wallet, mobile banking, local payment, online payment, and your banks). We are not responsible for delays, errors, or service interruptions on their platforms. If a deposit or withdrawal fails due to their system issues, contact your payment provider and then notify sanhok support with evidence so we can assist.

sanhok provides our platform and games "as is." We make no warranty about uninterrupted access, though we aim for high uptime. Temporary maintenance or technical issues may prevent access. We will notify you of planned maintenance in advance when possible.

Jurisdiction and Data Protection

Our sanhok services are available only where local law permits. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported regions may access sanhok. Users in jurisdictions where online gaming is prohibited should not use our platform. We do not offer services to users in restricted areas and reserve the right to block access if we determine a user's location falls outside our licensed territories.

We collect and store personal data (name, email, phone, payment details) to provide our services, verify identity, and comply with anti-fraud regulations. Your data is encrypted and protected by industry-standard security protocols. We do not sell your data to third parties. We may share limited information with payment processors and regulators only as required by law.

Changes to Terms

We may update these terms at any time. Changes take effect when posted on sanhok. Your continued use of our platform after changes constitutes acceptance. If you disagree with updated terms, you may close your account and request a final withdrawal.

Contact and Support

If you have questions about sanhok terms or experience issues, contact our support team via email or the in-app support chat. We respond to all inquiries within one business day. For account or withdrawal disputes, provide your account email, specific transaction details, and a clear description of your issue. We investigate thoroughly and notify you of our findings.

By using sanhok, you acknowledge that you have read and understood these terms and agree to be bound by them. Your access to sanhok indicates your acceptance of our terms of use.