sanhokPrivacy Policy

This page describes what we collect when you use sanhok and how we keep that data protected. We collect personal information to provide our services, verify your identity, process payments, and comply with anti-fraud regulations. Our sanhok platform encrypts all sensitive data and stores it securely on servers protected by industry-standard security protocols.

We do not sell your data to third parties. We may share limited information with payment processors, regulatory authorities, and fraud-prevention services only as required by law or to protect our platform. You have rights over your data, including the ability to request access, correction, or deletion under applicable privacy laws.

Your privacy matters to us. We've built sanhok with data protection in mind from the ground up.

What Data We Collect on sanhok

When you open a sanhok account, we collect your name, date of birth, email address, and phone number. We verify this information against government-issued identification during our Know-Your-Customer (KYC) process before allowing withdrawals. We also collect your residential address and payment details (bank account numbers, wallet credentials) to process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.

As you use sanhok, we log gameplay data: which games you play, how long you play, bet amounts, wins and losses, and timestamps. We collect this data to detect fraud, calculate your account balance accurately, and improve our service. We also track your IP address, device type, and browser information to identify unauthorized access and prevent multi-accounting.

Note: We do not collect more data than necessary. We do not track your location via GPS, and we do not monitor your offline activity.

How We Use Your Data

Our sanhok platform uses your data for several purposes. First, we use it to operate the platform—creating your account, processing payments, settling bets, and managing your balance. Second, we use it to verify your identity and prevent fraud. Third, we use it to comply with legal obligations, such as anti-money-laundering regulations and tax reporting. Fourth, we use it to improve our service by analyzing which games are popular, where players experience technical issues, and how to optimize our mobile app.

We do not use your data for marketing unless you explicitly opt in. We do not share your gameplay history with anyone outside sanhok without your permission. If you win on our platform, we do not disclose your winnings to third parties.

Account management and payment processing
Fraud prevention and account security
Regulatory compliance and legal obligations
Service improvement and technical support
Optional marketing communications (only if you consent)

Third-Party Data Processors

Our sanhok platform works with third-party service providers to deliver our services. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and your banks) receive your payment information to complete transactions. We do not store your full bank account number or card details—payment processors retain that data on their own secure servers. Fraud-prevention services receive limited transaction data to identify suspicious activity. Our cloud hosting provider stores our servers and backups in data centers outside your jurisdiction, which means your data may be processed in a different country than where you live.

We contractually require all third-party processors to protect your data to the same standard we do. We do not permit them to use your data for any purpose other than providing the service we contracted them for.

Data residency: Our sanhok servers may sit outside your jurisdiction. This is necessary to ensure high performance and redundancy. Your data is encrypted during transmission and storage, regardless of server location.

Cookies and Tracking Technologies

Our sanhok app and website use cookies to remember your login session, preferences, and gameplay history. These cookies help us keep you logged in so you do not have to re-enter credentials every time. We also use analytics cookies to track how many players visit our site, which games are most popular, and where our mobile app experiences crashes.

We do not use third-party advertising cookies, so we do not track you across other websites. You can disable cookies in your browser settings, but doing so will disable some sanhok features like auto-login and gameplay history.

Your Rights Over Your Data on sanhok

Under data protection laws applicable in supported jurisdictions (such as Jakarta, Surabaya, Bandung, Medan, and Semarang), you have the right to access, correct, or request deletion of your personal data. You can contact our support team to exercise these rights. We will respond to access requests within 30 days. For deletion requests, we may retain some data if required by law (e.g., anti-money-laundering records) or for legitimate business purposes (e.g., dispute resolution).

You also have the right to withdraw consent if you have opted in to marketing communications. You can unsubscribe from promotional emails by clicking the unsubscribe link in any message or by contacting us directly.

Data Retention on sanhok

We keep your data for as long as your sanhok account is active. After you close your account, we retain gameplay records and transaction history for at least five years to comply with anti-money-laundering regulations. Personal identifying information (name, address, ID copy) is retained for at least two years after account closure. After the retention period expires, we delete data securely.

Jurisdiction and Legal Obligations

Our sanhok services are available only where local law permits. Our privacy commitments apply to all users. However, we comply with legal requests from regulators and law-enforcement agencies in jurisdictions where we operate. If we receive a court order requiring us to disclose your data, we will comply and will notify you unless prohibited by law.

Contact and Data Requests

If you have questions about how we handle your data or want to exercise your rights, contact our support team via email or the in-app support chat. We respond to all data requests within one business day. For urgent privacy concerns, mark your email "Privacy Request" and we will escalate it to our data protection team.

We update this privacy policy from time to time. Significant changes will be announced via email. Your continued use of sanhok after changes constitutes acceptance of the updated policy.

Security and Encryption on sanhok

We encrypt all data transmitted between your device and our sanhok servers using TLS 1.3 encryption. Payment details are encrypted at rest using AES-256, the same standard used by financial institutions. We do not store your full credit card number or bank account credentials—payment processors handle that information on their own secure servers.

Our sanhok platform undergoes regular security audits. We maintain firewalls, intrusion detection systems, and access controls to prevent unauthorized access. Staff who handle sensitive data are trained on data protection protocols and sign confidentiality agreements.

Despite our best efforts, no system is completely secure. If we discover a data breach, we will notify affected users and relevant authorities without unreasonable delay as required by law. We maintain cyber-insurance to cover data protection liabilities.