sanhokLegal Notice

Our sanhok platform operates under jurisdiction-restricted access. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that their access and use of sanhok comply with the laws of their own jurisdiction before depositing funds or placing bets.

This legal notice outlines our service availability, account eligibility requirements, and your responsibilities as a sanhok user. It also explains how we handle data, protect your privacy, and manage disputes. By accessing sanhok, you acknowledge that you have read and understood this notice.

If you have questions about sanhok's legal status in your region or need clarification on any point in this notice, contact our support team before proceeding.

Service Availability and Jurisdiction

sanhok services are available only in jurisdictions where online gaming and sportsbook wagering are permitted by local law. We maintain a list of supported regions and update it regularly as regulations change. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other supported areas may access sanhok. Users in jurisdictions where online wagering is prohibited should not use our platform.

We reserve the right to block access to sanhok from any jurisdiction where we determine our services are not legally permitted. If you attempt to access sanhok from a restricted jurisdiction, your account may be suspended and your balance forfeited. We do not offer refunds for accounts closed due to jurisdiction violations.

Your responsibility: You are solely responsible for determining whether sanhok is legal in your jurisdiction. We cannot provide legal advice. Consult local authorities or a legal professional if you are unsure.

Account Eligibility and User Obligations

To open a sanhok account, you must be of legal age in your jurisdiction and not be subject to any legal prohibition against using online gaming platforms. You must provide accurate, complete information during registration. False identity information, fraudulent documentation, or misrepresentation of your location is grounds for immediate account termination and balance forfeiture.

You agree that you will not use sanhok to launder money, evade taxes, or engage in any illegal activity. You also agree not to attempt to manipulate games, exploit system vulnerabilities, or collude with other users to defraud sanhok. Any such activity will result in account closure and potential legal action.

You must be of legal age in your jurisdiction.
You must provide truthful identity and contact information.
You must not use sanhok from a prohibited jurisdiction.
You must not attempt to manipulate games or exploit our platform.
You must comply with all applicable local laws and regulations.

Data Protection and Privacy

sanhok collects personal data (name, email, phone, payment details, identification documents) to provide our services, verify your identity, and comply with anti-fraud and anti-money-laundering regulations. Your data is encrypted and stored securely. We do not sell your personal information to third parties. We may share limited information with payment processors, regulators, and law enforcement only as required by law.

For detailed information about how we collect, use, and protect your data, refer to our Privacy PolicyThat document explains your rights regarding your personal information and how you can request access, correction, or deletion of your data.

Data retention: We retain your account data for as long as your account is active and for a period after closure to comply with legal and regulatory requirements.

Payment Methods and Financial Transactions

sanhok accepts deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. All payment transactions are processed through secure, encrypted channels. We do not store your full payment credentials; instead, we partner with payment providers' official APIs to handle authentication securely.

You are responsible for ensuring that your payment method is legitimate and that you have the legal right to use it. We reserve the right to refuse deposits or withdrawals if we suspect fraudulent activity or money-laundering. Deposits and withdrawals are subject to verification and may be delayed if we require additional documentation.

Dispute Resolution and Complaints

If you have a dispute regarding a game outcome, account balance, transaction, or any other matter related to sanhok, contact our support team with detailed information. We maintain complete logs of all bets, payouts, and account activity. We will investigate your complaint thoroughly and respond within one business day with our findings.

If you are dissatisfied with our response, you may escalate your complaint to our management team. We will conduct a full review and provide a final determination. Our goal is to resolve disputes fairly and transparently. If you remain unsatisfied after our internal process, you may pursue legal remedies available in your jurisdiction.

Limitation of Liability

sanhok provides our platform and services "as is" without warranty of any kind. We do not guarantee uninterrupted access, error-free operation, or specific outcomes. We are not liable for losses resulting from technical failures, service interruptions, payment processing delays, or third-party service failures (including payment providers, internet service providers, or device manufacturers).

To the maximum extent permitted by law, sanhok is not liable for any indirect, incidental, special, or consequential damages arising from your use of our platform. Your sole remedy for any dispute is the balance in your sanhok account.

Changes to This Notice

We may update this legal notice at any time. Changes take effect when posted on sanhok. Your continued use of our platform after changes constitutes acceptance of the updated notice. If you disagree with any changes, you may close your account and request a final withdrawal.

Contact Information

For legal inquiries, questions about jurisdiction, or concerns about this notice, contact our support team through the in-app support chat or email. We respond to all legal inquiries within two business days. Provide your account email, a clear description of your question, and any relevant documentation.

By using sanhok, you acknowledge that you have read this legal notice, understand your responsibilities, and agree to comply with all applicable laws and our terms of service.